Last updated: 05 November 2026

BDDropshipping We always want to ensure maximum satisfaction for customers and resellers. Our return & refund policy is given below.

1. Cases Where Returns Are Accepted

  • If the wrong product was delivered.
  • If the product arrives broken, torn or defective.
  • If the ordered product arrives with the wrong size/color.
  • Check the product in front of the delivery man; if there is a problem it can be returned immediately.

2. Cases Where Returns Are Not Accepted

  • Returns for general preference reasons after the delivery man leaves.
  • Products that have been used, washed or damaged by the customer.
  • If the product packaging/tag/accessories are damaged.
  • Certain products purchased on offer or discount (mentioned on the product page).

3. Return Process

  • If a return is needed, within the delivery Within 24 hours You must inform support.
  • Complaints must be submitted with product photo/video and order number.
  • Returns are approved after verifying the complaint and the product is collected back.

4. Refund Policy

  • If the return is approved, the product is taken back 3–5 business days the refund is processed within.
  • For resellers, refunds are added directly to the wallet balance.
  • For advance payments, refunds are made to the same payment method (bKash/Nagad/Bank).
  • Delivery charges are usually non-refundable, but they will not apply if the return is due to our mistake.

5. Order Cancellation

  • The order can be cancelled for free before handing it to the courier.
  • If cancelled after sending to the courier, delivery charges may apply.
  • Repeatedly cancelling orders without reason may result in account restrictions.

6. Contact

For any return & refund needs On the contact page Message or call 01333 257 611 number (9 AM – 10 PM).